NEWS

We Value Project and Team Feedback

Our team work meticulously for clients, homeowners and businesses to ensure projects run smoothly, on time and to the highest standard.

Projects we do on behalf of our clients are delivered to scope of works and expectation but to ensure the homeowner or business owner is happy with the works carried out by the Walker Group team, customer satisfaction forms are supplied for completion of all projects.

We value the feedback, it’s important, customer satisfaction impacts on future projects, the business and team.

Other comments give us a real understanding and insight into our performance, areas we have excelled and matters we may need to consider on future projects.

And, we choose to share these comments with our team and on socials to help give an insight into how people feel about our team and the work they do. Whilst helping in sure Walker Group are attaining our goal, to deliver the best remedial works and after-sales care within the construction industry for all our clients and customers.

Some customer comments received in the last 6 months:

“They were really good, they kept me updated on everything, they finished the work in time.” [Client project, Homeowner Oldham]

“I read about Walker Group on social Media and contacted them. They responded promptly, Chris came out and was able to tell us what the issue was almost straightaway.” [Private Homeowner, Holmfirth]

“Professional, good, reliable, fast service and polite.” [Client project, Homeowner Dewsbury]

“Providing some good feedback for the contractors who carried out the works today. The homeowner said she was very pleased with the works they carried out and the professionalism of their team and the way they worked. She is very happy they cleaned up after themselves and wanted to give you some feedback. So well done and thank you” [NHBC Customer Experience Consultant]

“Martin and Kyle were brilliant.” [Homeowner, Huddersfield]

“I cannot speak highly enough of the Walker Group employees that attended our property.” Many Thanks [Homeowner, Kingfisher Crescent]

“Professional, polite, kept us informed of what was in progress.” [Homeowner, Yorkshire]

“Excellent Team! Always arrived on time, can’t praise Josh and Elliot enough!” [Homeowner, Longbridge Drive]

“A quick message to say thank you so much for the works at our Homeowner’s property. They called me this morning to say your company is a credit to the NHBC and your guys are a credit to your company! Really appreciate all your work. Once again, many thanks for your great service.” [Customer Experience Consultant]

“Thanks for your help with the roof and for putting your customer first. If only more companies would treat their customers as you do!” [Homeowner, Yorkshire]

“Amongst the best remedial work I have seen.” [Client, Insurance Industry]

“Chris and the team are great to work with, we’ve worked a few projects together over the years. I have come to know them well, I really enjoy working with them, very knowledgeable and always do a good job.” [Client, Insurance Industry]

We continue to evaluate our work to ensure we stay on track to achieve our goal and are delivering a standout service for all customers.

If you have worked with us and have the time please leave us a google review 👉 https://g.page/r/Ce71CBgclOO2EAg/review

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